Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How can I initiate a return?
To start a return, simply reach out to us at support@theravengear.com within 14 days of receiving your order. We’ll walk you through the next steps.

2. What is your exchange policy?
If you'd like to exchange an item, the quickest way is to return the original item and place a new order separately. Don't hesitate to contact us if you need help with the return process.

3. When can I expect a refund?
Once we receive your return and inspect the item, we’ll notify you of the approval status. Approved refunds are processed within 10 business days to your original payment method.

4. How long does shipping take?
Shipping times depend on your location. Generally, orders are processed within 1-2 business days. Once your order is shipped, you’ll receive a tracking number to follow its journey.

5. What should I do if I receive a defective item?
We’re sorry if you’ve received a defective item. Please contact us at support@theravengear.com right away with your order details and a photo of the defect, and we’ll assist you promptly.

6. What suggestions do you have for Raven Gear?
We’d love to hear your ideas! If there’s something you’d like to see in our catalog or any suggestions to improve our products, we’re all ears. Please share your feedback with us!

7. How can I contact customer service for further assistance?
For any other questions or help, reach out to us at support@theravengear.com. We’re always happy to assist you.

8. Do you offer discounts for wholesale orders?
Yes! We offer discounts for wholesale orders. For more information, please email us at sales@theravengear.com.

9. Can I modify or cancel my order after it has been placed?
Once an order is placed, it can’t be modified online. However, contact us as soon as possible at support@theravengear.com for any order changes or cancellations.

10. How can I stay updated with new products and promotions?
Follow us on our social media channels and subscribe to our newsletter on our website. You’ll be the first to know about new products, promotions, and exclusive offers.

If you have any other questions or concerns that haven’t been addressed above, feel free to get in touch. We're here to provide excellent service and make sure you’re fully satisfied with your Raven Gear experience.